Terms and Conditions
We will not guarantee shipping times other than to place any order with expedited or ground shipping per the customers request. Once shipped, we have no control over the transit, are not responsible for delays due to weather or any other factors. If you schedule installers based on percieved shipping arrival times it is at your risk. Things happen.
- Items that require truck freight or crating are excluded from this policy and will be charged accordingly.
- Items that exceed 24" in either width or height may incur oversize or truck freight fees.
- All products have a production time. Shipping time is in addition to the production time.
- Some small orders may ship USPS Priority Mail at our discretion. This is normally faster than UPS ground for small items.
- Delivery Signatures are required on some orders.
All products are made to order. Quoted production times are approximate and do not include the time in transit. Most times the production of a given product will ship on or before the quoted time but it is not guaranteed. Some times the product will ship much earlier than specified. Some times, a product requires more time than quoted for a given order. THINGS HAPPEN!
The rule of thumb here is that if you need a product to arrive by a given date, don't rely on the quoted time. Call us and we can check with the factory and add "MUST SHIP" dates manually to the order. If your required date is not possible we can give you a real date to work with so that you can look elsewhere. Bear in mind also that we do not control the shipping company who may also drop the ball. Please don't schedule installers based on any perceived production time or arrival dates.
This includes all shipping other than ground service. Expedited shipping is charged ACTUAL COST, after the product has been produced and shipped. It appears as a second charge on your credit card statement. Be forewarned that expedited shipping of bulky items such as irregular shaped letters can be expensive. We have seen charges in excess of $150.00 for overnight shipping on larger items. Even a small order can be a minimum of $25.00 so please only use this option if you absolutely have to. We have no way to predetermine shipping costs prior to the letters being produced and packaged. WE DO NOT SECOND GUESS YOUR CHOICE AND YOU WILL NOT BE ADVISED OF ACTUAL COSTS PRIOR TO SHIPPING.
Expedited shipping does not effect production time
The quoted production time for a given product remains in effect regardless of the shipping method.
Depending on work load at the plant we may be able to expedite your order ahead of schedule if requested to do so. Be advised that in order to expedite an order in the production phase, the factory will require you to prove your need for being placed ahead of the line by requiring that the product be shipped either next day or second day air. Beware... this can be expensive! SEE ABOVE
Plant Location and Shipping Times.
Because we work with many different manufacturer's, our products ship from several locations across the United States. We manufacture about 60% of what we sell and those products ship from Montana. For products we distribute, they could ship from New York, Virginia, Chicago, Texas, Iowa, Minnesota, or even Nevada. Shipping times vary as do production times.
International (including Canada).
See Expedited shipping above